ProActive has retained Cariend, a medical records custodian, to manage medical records requests. Cariend is not a medical provider and does not handle billing, medications, or referrals.
To obtain records go to https://www.cariend.com/request-records/
Requestors should be prepared to complete the Records Release Authorization Form and provide a copy of government-issued photo ID, as required by HIPAA.
If you do not have access to a computer or internet, Cariend can be reached by phone at 404-991-7080 – please note the HIPAA laws do not allow medical records to be released based on a phone or email request.
If you prefer to mail your completed Authorization Form and Government-issued Photo ID:
Cariend ROI, PO Box 1866, Thomasville, GA 31799-1866
If you have questions about the process, Cariend can also be contacted via email at Request@Cariend.com. Do not send sensitive personal information or request documents through email.
